- All returns must be called in for return authorization. Only items authorized and approved for return can be returned. Items not authorized for return will be refused and no credit will be issued. Warranty items will be authorized and handled as per the manufacturer’s policy. Return authorizations will expire 30 days after date of issue.
- Only items currently stocked and purchased from American Ladders & Scaffolds, Inc. within the prior 12 months will be considered for return. No returns will be allowed on special orders, non-stock items (CT warehouse) and used products. Product must be returned in sale-able condition. American Ladders and Scaffolds, Inc. Warehouse Returns Department has final approval on all returns. All items may be subject to a 15% restocking fee.
129 Kreiger Ln
Galstonbury, Connecticut 06033